https://www.nasa.gov/mediacast/small-steps-giant-leaps-episode-79-engineering-best-practices-part-2
That phrase, "normalization of deviance", resonates with me. I've seen cases where we're falling short in our organization, but where we don't necessarily take action to correct. I think some of it is cultural in our case, but some of it is likely to do with time management and priorities: we don't really praise those who find out inefficiencies, but we really should.