@WhatYouMcCallit you could agree if you tried😁
I'm not saying there's necessarily a profit motive or that there aren't real people in companies (I work for a company. I am one), but there's a mode in which a company will send you official communications with phrases like "how are you?" and "we've missed you!" that are filtered through concerns with "engagement" and, yes, "customer satisfaction" that don't mean the same thing as when your mom or close friends says it, for instance. it's that they seem to be attempting to co-opt that dynamic with a loved one that strikes me as basically not genuine.