>cancel dsl subscription for this house
>don't get postal or email to send back the never used hardware
>call orange to ask them to send me the email right away politely
>explain
>tell me that I have a month to restitute the hardware and that I'll receive the letter in a month
>explain the issue again
>get the same response
>realise I'm speaking to an NPC
This was as useful as the automated sort bot when you call their number.
I guess I have to go directly to a boutique but that's 60km worth of gas.