Pfff. Damn companies with their inefficient procedures.

I had to block my bank account with DKB for some weeks due to a phishing attempt.

They unblocked some of the online functions, but Verified by Visa still does not work.

You call them. They tell you to email them. You email them. They don't reply.

So you call them and wait.

And the employee cheerily tells you "it's still blocked!"

"What can I do?"

"There's nothing I can do for you. I will escalate it, but there's no one available"