@Jer @briankrebs Sure – we know some self-driving ride-hail cars call home for manual take-over when they are confused. But, it can't be the solution to the problem "my data connection is out". It has to be confused in some way beyond that.

I suspect it got confused by something, then couldn't call the help center for remote manual take-over. This makes the CEO's comment somewhat correct, in the sense that if the data connection was working it wouldn't have happened. But "not the whole story", since it doesn't describe the root cause of the failure.