I get the same ID issues trying to apply for things, I don't have a passport (can't afford one) I dont havef a photo driving license, I can't afford a car so why bother updating my paper one.
Those at the top just assume people have xyz on them. I do have a citizen card, which people seem to question despite the process of getting one still requiring some checks and someone in a specific set of position to check the photo is in fact a likeness of the person applying.
Also assumptions people have mobile phones or want one. I want a pine phone that does not track people.