When a flight is delayed, airlines should be required by law to say why ಠ_ಠ
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Put this in your rules somewhere: "Never ask how the sausage is made. You won't like the answer."
It's actually impressive that "delay" is the most common failure mode - "complete system collapse" is the edge they're flirting with. The goal isn't customer satisfaction or safety - never has been. Profit ruins everything.
Feel better? I don't. But - I don't fly anymore.
@Biggles Of course they know - some human made the decision to ground the flight, and that decision rationale should be made public, for both metrics/comparison purposes and shaming negligent operators (and maybe, fuel for better regulation)
@Biggles (that said I agree with the rest)
@darkuncle
Here's the reality: they usually don't know. If they did, they'd taken it into account. We're a society of shreiking hairless apes jumping into flying metal tubes coordinated by 60 year old undesigned ad-hoc terminal-based software nobody quite understands anymore that can't be replaced, with the primary goal being to get a high score in a rigged game.