It amazes me the hubris in some men. An insurance company employee has screwed up *every* step in the negotiation, settlement, and now payment process for a case I have. Not once has he apologized for any of it, even though it means my client has to wait for their money longer than agreed to. In fact, he has been smug throughout. The only reason anything has gotten done has been the supervisor stepping in. Guy should be fired but I'm 99.99% sure that won't happen.

I deal with a lot of insurance people and this guy has been the worst, ever. Truly arrogant and incompetent. For example, he seems oblivious that there is a huge difference between being a tough negotiator and being a dick. Or that when you make an error, copping to it doesn't show weakness.

@LeslieBurns This is really surprising to me. I thought that's what insurance companies intentionally looked for in their hiring. I have yet to find one that isn't doing their abject best to screw me over.