“But the correct information was on a different page of the website, your honor!”

#AirCanada's chatbot gave a British Columbia customer the wrong information. A judge says, pay up.

Fortunately the passenger screen capped the conversation.

#AI
#corporateFoolishness

“The first thing we do, we kill all the lawyers.”
Henry VI, Part 2, Act IV, Scene 2

https://bc.ctvnews.ca/air-canada-s-chatbot-gave-a-b-c-man-the-wrong-information-now-the-airline-has-to-pay-for-the-mistake-1.6769454