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Empathy features in “Head & Heart: the art of modern leadership” by Dr Kirstin Ferguson AM. Empathy is an critical attribute *and skill* for modern leaders. It’s one of the first things we drop when under stress, or experiencing challenge.
Strengthening empathy requires an open, reflective mindset, self-awareness, active listening & a willingness to unlearn & learn anew.
It is life-long learning and all about the journey rather than the destination.
At all good book stores.
