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The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes. (arXiv:2004.07861v1 [cs.SI]) http://arxiv.org/abs/2004.07861
The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes. (arXiv:2004.07861v1 [cs.SI]) http://arxiv.org/abs/2004.07861