And...cable modem exploded. Hilarious.
GodDAMN, that was an ordeal.

Never use a modem and never buy internet service from an internet service provider.

:elliotcalling: Because it's a new modem. You need the MAC address, right?
:callcenter: Is this a problem with wifi?
:elliot: ...No. New modem. Do you want the MAC?
:callcenter: It should already be working.
:elliotthinking: I don't see how it could.
:callcenter: Did you install it yourself?
:elliotmanic: Yes. Just now.
:callcenter: Oh, good job!
:elliot: ...
:callcenter: Is it wifi?
:elliotmanic: No. Just a modem.
:callcenter: Can you tell me the Emm Ayy Ceee ID from the back of the box?
:elliot_glitch:


:indiancallcenter: Can you click on the network name?
:elliotthinking: The network name?
:indiancallcenter: With your cell phone.
:elliotfurious: Is this...I'm *on* the wifi, I just can't see the outside network.
:indiancallcenter: I don't know what that means. What outside network?
:elliotmad: The internet! Can't ping your gateway or your DNS. I have no internet connection.
:indiancallcenter: What are you trying to do?
:elliotdead: I...uh...Google won't come up.
:indiancallcenter: You will need to click on the network name.
:elliot_glitch:
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@p those hotline people seem to be avid multilinguals, it's frightening similar to my german cable provider hotline experience. might have been the same person :)

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