Wow, have #Monzo gone down hill.
I have someone that does not know the difference between a card payment and Direct Debit (froze the card in response to request to refund a direct debit).
They do not know what a direct debit is, calling them "subscriptions".
They are not able to understand the payments have gone through and need refunding.
They don't know the direct debit guarantee.
This is terrible. I have asked to be transferred 4 times now.
@revk first direct are still highly competent and remotely reachable. never moved to challenger banks, never regretted it.
@mikarv @revk
That’s horrendous service. Applying their own brand labelling to what ate universally DDs is either disingenuous or plain misrepresentation. Either way, bad.
Both 20/smthg offspring, hereabouts, have Monzo as secondary accounts to Nationwide as primary. I took a Revolut account as my secondary as its handy for RoI/€ to UK/£ ‘mobility’. But none of us keep anything more than pocket money in the secondaries (understanding Revolut has no banking license yet).
