@evacide unfortunately, there's a third category and it goes by a cool name. There's a thing in business process management that they call #taskMining, but it is employee surveillance with the apparent goal of process optimisation. It has no consideration of privacy or trust whatsoever, and is very probably borderline illegal with respect to #GDPR. It's a brave new world out there and sales don't care that we've been here already https://www.celonis.com/process-mining/what-is-task-mining/