"Vanishing phone customer support is driving us all insane
"The difficulty of reaching humans for customer support is an imposition on both our time and our finances, forcing us to spend what can be hours of labor — sometimes known as shadow work or a time tax — to resolve what should be simple problems. It’s one factor contributing to the sense that we as American consumers are fighting our battles alone, as so much prey for Big Business...It’s contemptuous."
https://www.washingtonpost.com/opinions/2023/03/07/phone-customer-support-disappearing/
@JohnShirley2023 Every company should advertise their ratio of spending and staffing on trying to attract customers vs trying to keep them happy.
Right now 1000:1 seems pretty typical. And I'm not even being cynical or hyperbolic there.
