US banks are a kind of law enforcement agency. When you call your bank, they will sometimes ask you questions irrelevant to your purpose for calling: "where do you live? who do you work for? what is your career? what is your annual income?" Treat these questions as if a cop is asking them (hint: don't answer them). They aren't asking for your benefit. It only works against you.
Follow
@resist1984 Credit unions are generally better
@valleyforge Indeed they are. It's a very good idea to close accts at the evil giants (#Chase, #BofA, #WellsFargo, #Citibank, #FifthThird, etc). It's also a good idea to make your requests in writing. It's well worth the cost of a stamp to avoid the hold queue & then being cornered for interrogation.