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Ugh. Just did a 1:1 on and it was awful; between the fact that I was on Web, and he was on desktop with a new update applied this morning, it was basically a photo with audio. We could hear fine, but his efforts to share a document were useless as I saw stale, 45-second old updates, and cancelling that, even video of his face was slow to update. I shared my screen and as far as I know it was fine for him, but the experience was clearly far worse than he wanted. I actually had a Team video call with him a couple months ago and it was ok, though we didn't do any sort of content/screen sharing in that meeting. Today was almost unusable; it was almost just a phone call, until I shared my screen.

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