@schestowitz Just as with Care work these jobs are low paid as they are seen as low skilled., they are anything but low skilled, customer service is a real skill, get it right you get more customers, get it wrong you lose customers now and in the future. A workforce that is well paid is happy this leads to better productivity and you are better place to face customers better. If you are fed up having to go to food banks because your salary is so low you are forced to, it is probably harder to help customers whos problems seem trivial by comparison.