You ever get the feeling most companies and organizations in existence seem to think that if someone can't call them, for example, someone who can't hear on telephones to use them, they just don't matter?
Send email; "Call us!"
Send text; "Call us!"
How about you answer using the same means a customer contacts you?
Is that really difficult to grasp?
If they are selling something once they have your money . They give the impression they don't care.
Small businesses seem to go out of their way to solve problems.
I agree, I tried to contact a tutoring place the other week, was advised by the person running the company, she would be back on the Thursday of that week , so call when she is back, I called on the Thursday and the phone just rang, hung up and gave up. Emailed back to say this, no reply
So I agree with you, it seems as you said you e-mail someone then get told to use a different method.
I much prefer e-mail as I can explain what I am looking in detail (hopelly once) and if the recipient can reply and answer questions, then that e-mail exists for later reference.
I guess it is also like here on fedi, we are a community so a community can post, get replies and reply to those replies. Rather than the one way, unmonitored traffic you get with mainstream social media.
@zleap How would the ever get my money when I can't contact them first?
It applies to even small businesses and organizations.
The default is 'call us'.