When a flight is delayed, airlines should be required by law to say why ಠ_ಠ
Put this in your rules somewhere: "Never ask how the sausage is made. You won't like the answer."
Here's the reality: they usually don't know. If they did, they'd taken it into account. We're a society of shreiking hairless apes jumping into flying metal tubes coordinated by 60 year old undesigned ad-hoc terminal-based software nobody quite understands anymore that can't be replaced, with the primary goal being to get a high score in a rigged game.
It's actually impressive that "delay" is the most common failure mode - "complete system collapse" is the edge they're flirting with. The goal isn't customer satisfaction or safety - never has been. Profit ruins everything.
Feel better? I don't. But - I don't fly anymore.
